Faq
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired items, choose your size/color, and proceed to checkout. You'll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure transactions.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days). Shipping costs vary depending on your location and selected method.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination (typically 7-14 business days). Additional customs fees may apply depending on your country's regulations.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with original tags attached. Please initiate returns through your account dashboard.
How do exchanges work?
For size exchanges, please return the original item and place a new order for your preferred size. We'll process a refund once we receive the returned item.
Product Care
How should I care for my VelourMuse garments?
Each product includes specific care instructions on its label. Generally, we recommend gentle machine wash or hand wash in cold water, and line drying to maintain fabric quality.
Why do sizes vary between products?
Our different collections may have slightly varying fits. Please refer to each product's detailed size chart and measurement guide for accurate sizing information.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and enter your registered email address. You'll receive instructions to create a new password.
My discount code isn't working. What should I do?
Please check the code's validity period and applicable products. If issues persist, contact our customer service team through the website chat for assistance.