Shipping policy
Shipping Information
At VelourMuse, we strive to deliver your fashion essentials with care and efficiency. Our shipping policy is designed to provide transparency and convenience for our valued customers worldwide.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer.
Shipping Methods & Delivery Times
- Standard Shipping: 7-15 business days
Delivery times are estimates and may be affected by factors beyond our control, including customs clearance procedures.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Destination country
- Package weight and dimensions
- Selected shipping method
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can track your package through our website or the carrier's tracking system.
International Shipping Notes
- Customers are responsible for any customs duties, taxes, or import fees
- Please ensure your shipping address is complete and accurate
- Some destinations may have restrictions on certain products
Shipping Restrictions
We currently cannot ship to PO boxes or military addresses. Some remote locations may require additional shipping time or may be unavailable for certain shipping methods.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact our customer service team within 7 days of delivery (or expected delivery date for lost packages). We will work with the shipping carrier to resolve the issue promptly.
Returns & Exchanges
Please refer to our separate Returns Policy for information about returning or exchanging items.