Privacy policy
Information We Collect
At VelourMuse, we collect personal information to provide and improve our services. This includes:
- Account Information: Name, email address, shipping/billing addresses when you create an account or make a purchase
- Transaction Data: Payment details (processed securely through PCI-compliant providers), order history
- Technical Data: IP address, browser type, device information, and cookies for website functionality
- Preferences: Size selections, wishlist items, and browsing behavior (with consent)
How We Use Your Information
Your data helps us:
- Process orders and deliver your fashion items
- Provide customer support and respond to inquiries
- Improve our product offerings and website experience
- Send marketing communications (only with explicit consent)
- Prevent fraud and ensure security
Data Sharing & Third Parties
We may share information with:
- Payment processors to complete transactions
- Shipping carriers for order delivery
- Service providers assisting with website operations (under strict confidentiality agreements)
- Legal authorities when required by law
We never sell your personal data to third parties.
International Data Transfers
As a global retailer, your information may be transferred to and processed in countries outside your residence. We implement Standard Contractual Clauses and other GDPR-compliant safeguards for such transfers.
Your Rights
Under GDPR, CCPA, and other privacy laws, you have the right to:
- Access, correct, or delete your personal data
- Restrict or object to processing
- Data portability
- Withdraw consent (where applicable)
- Opt-out of marketing communications
To exercise these rights, please contact us through your account settings or our customer service portal.
Data Security
We implement industry-standard measures including:
- SSL encryption for all data transmissions
- Regular security audits
- Limited employee access to sensitive data
- Secure storage with access controls
Cookies & Tracking Technologies
We use cookies for:
- Essential website functionality
- Performance analytics (anonymous where possible)
- Personalized shopping experiences (with consent)
You can manage cookie preferences through your browser settings or our cookie consent banner.
Contact Information
For privacy-related inquiries, please use the designated contact form in our Help Center. We respond to all legitimate requests within 30 days as required by GDPR.